Exit Survey  »
100%
 
Contact Information
First Name :
Last Name :
Phone :
Email Address :
 
 
Company/agency you work for:
   
 
 
Claimant name (if applicable):
   
 
 
Did the MCN representative
YesNoN/A
Quickly resolve the issue
Handle the call with courtesy and professionalism
Understand what was being asked
Take ownership of the issue as if it were their own
Appear knowledgeable and competent
 
 
How satisfied were you with the way your call was handled?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
 
If unsatisfied, why?
   
 
 
How many MCN representatives did you have to speak to before having your issue addressed?
 
1
 
2
 
More than 2
 
 
Is this the first time calling about this specific issue/case?
 
Yes
 
No
 
 
Based on the call, how likely are you to continue doing business with MCN?
 
Very Likely
 
Likely
 
Neutral
 
Unlikely
 
Very Unlikely
 
 
What was the purpose of your call?
 
 
Which division do you primarily interact with?
 
 
Please include any comments that will help us continue to give great service.
   
 
Please contact Brian Grant if you have any questions regarding this survey.